Return & Exchange Policy
At IQ Perfumes, customer satisfaction is our priority. While we strive to deliver the highest-quality fragrances, we understand that issues may arise. Please read our return and exchange policy carefully before making a purchase.
- Non-Returnable Items
Due to hygiene and safety reasons, perfumes that have been opened, used, or tampered with cannot be returned or refunded.
- Eligible Returns
You may request a return or exchange if:
- You received the wrong product.
- The product was damaged or leaked upon delivery.
- The product is unopened, unused, and in its original packaging.
Return requests must be made within 7 days of receiving your order.
- Return Process
- To initiate a return, please contact us at info@iqperfumes.com or +92 335 1821611 with your order number, proof of purchase, and a photo of the item.
- Once approved, our team will guide you through the return process.
- Returned products must be shipped back using a trackable courier service. Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong/damaged product).
- Exchanges
- If you received the wrong or damaged product, we will replace it at no extra cost.
- You will receive a discount code for placing the replacement order.
- Cancellations
- Orders can be cancelled within 12 hours of placement by contacting our customer support team.
- Once an order has been shipped, it cannot be cancelled.
